Privacy Policy
Effective date: July 10, 2026
This Privacy Policy describes how Braden Fellman Group (“BFG,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with the BFG operations dashboard and related operational notification services (collectively, the “Service”). The Service is an internal business platform used by BFG employees and authorized personnel to manage properties, work orders, projects, approvals, and related business operations.
Information We Collect
We collect information you provide directly, including your name, work email address, account credentials, job-related profile information, and mobile phone number if you choose to receive SMS/text alerts. We also collect operational content you create or receive through the Service, such as work orders, notes, tasks, approvals, timesheets, and related business records. We collect limited technical information automatically, including IP address, browser type, device and usage activity, log data, and security events for authentication, auditing, troubleshooting, fraud prevention, and system reliability.
How We Use Information
We use information to operate, secure, support, and improve the Service. This includes authenticating users, managing user access, delivering operational notifications, documenting business activity, maintaining audit records, responding to support requests, enforcing policies, and meeting legal, regulatory, carrier, and compliance obligations. We do not use information collected through the Service for third-party advertising.
SMS/Text Messaging Privacy
BFG offers optional operational SMS/text alerts for employees and authorized personnel who opt in. These messages may relate to maintenance escalations, work orders, approvals, property operations, account access, and other BFG business notifications. We collect your mobile phone number, SMS opt-in status, consent timestamp, message preferences, and related messaging records to provide and administer this messaging program.
SMS Consent and Non-Sharing Statement
We use mobile phone numbers and messaging consent information only to send and administer BFG operational text messages, maintain consent records, provide support, comply with carrier and legal requirements, and protect the Service. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
SMS Program Disclosures
By opting in, you agree to receive recurring automated operational text messages from Braden Fellman Group at the mobile number you provide. Message frequency varies based on operational activity. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Consent to receive text messages is not a condition of employment or of using the Service.
Information Disclosure
We do not sell personal information. We may disclose information to service providers that perform services for us, such as hosting, database operations, security, analytics, email delivery, SMS delivery, customer support, and audit logging. These service providers may use information only to perform services for BFG and must protect it appropriately. We may also disclose information when required by law, regulation, subpoena, court order, carrier compliance process, or to protect the rights, safety, and security of BFG, our users, or others. We do not disclose mobile phone numbers, opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes.
Data Retention and Security
We retain information for as long as needed for the business, operational, security, legal, and compliance purposes described in this policy. We retain SMS consent records and related messaging records as needed for carrier, regulatory, legal, and audit requirements. We use reasonable technical, administrative, and organizational safeguards, including access controls, encryption in transit, monitoring, and audit logging, to protect information in our systems.
Your Choices
You may opt out of SMS/text alerts at any time by replying STOP to any message or by contacting us. You may reply HELP for assistance. You may also contact us to review, update, or request deletion of your information, subject to legal, security, operational, and recordkeeping requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by a new effective date on this page.
Contact Us
Braden Fellman Group, 565 Northside Dr SW, Suite B202, Atlanta, GA 30310 | support@bradenfellman.com